Refund policy

Returns:

Our policy lasts 7 days from the date you receive your order. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The tamper resistant seal must not be void and must also be in the original packaging. Please reach out to us via email at Cmk.Chili@gmail.com, include your order contact details along with your order number for reference.

 

 Refunds:

 

If you change your mind: - Before dispatch: We will issue a full refund. - After dispatch: We will issue a full refund once the item is returned. CMK is not responsible for any delivery fees incurred due to a change of heart. - After receiving it but still unopened: Please contact us within 3 days to arrange for the return. We will issue a full refund minus fees (delivery, return, and platform charges). - On free delivery orders, the above conditions remain. You are responsible for the fees.

Refunds can only be processed once the goods are returned and received. We reserve the right to cancel the refund if the goods are returned damaged or if the tamper-resistant seal is void.

 

 Damaged Goods:

 

 If your product arrives damaged, please reply to your order confirmation email with pictures of the damaged goods, including the damaged box and shipping label showing the tracking number. We will replace the damaged item(s) free of charge.

 

Refund Processing:

 

 Once your return is received and inspected, we will send you an email to notify you that we have received and approved your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.